FAQs

We have 3 different membership plans. For more details, please visit our membership page(*link to membership page).

Orders with personal engraved or personalized items cannot be canceled.

Yes, shipping is not included and will be calculated at the checkout. Shipping is only complimentary for orders above 5000 USD.

Yes, custom and duty will be calculated automatically during checkout and added to your order.

Yes, *explain how the payment works. Is it calculated during the checkout? Or will we need to do it manually?*

Yes, you can request to engrave your company name onto the products. However, it is only applicable for products that are not branded. For more information, please find them in the product section of. If yes to the previous question -> Is there any additional charge for engraving?

Under what conditions can customers return for a refund or exchange their orders? Need to be specific, number or percentage of quantity needs to be specified.

To be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days. To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment. Claims for damaged or missing items must be reported immediately or within two days of receiving your order. Forever Jewels is not responsible for lost or damaged returned shipments. To start the return process, please fill in the Return Merchandise Authorization form here(link to the form) and we will contact you during our business hours (9am to 6pm SGT).